Privacy Policy

Executive Movers (Private) Limited duly registered under the Companies Act, 2017 (Pakistan) with the Securities Exchange Commission of Pakistan (hereinafter referred to as “Executive Movers” or “We” or “Us” or “Our” or “Company”) believe in upholding the right of privacy that plays an important role in the society today which is respected significantly by Us therefore, We have ensured to take reasonable steps in protecting your personal data that is given to Us by you with your free consent.

To start off with, Executive Movers is a platform that provides elegant services which connects customers with private car drivers through Our website i.e. executivemovers.com.pk, mobile application i.e. emovers or our phone call center i.e. 03005009555 (hereinafter referred to as “Services”), allowing customers to connect with private vehicle drivers for the purposes of, inter alia, travelling to their desired destination subject to a reasonable payment that is directly paid to the driver upon ending the ride or through online banking once the ride has ended. By reading this Privacy Policy, we hope you learn how we collect and process data about you through Our Services and through your interactions, if any, with us.

It is very important for all users i.e. customer and driver both,  of Our Services to review, read and understand this Privacy Policy and by using Our Services, you hereby acknowledge and agree that you have read and understood this Privacy Policy as well as, inter ali, how We process your data and information. Please note, this Privacy Policy is revisable at the sole discretion of the Company for safeguarding the interests as per the law and any amendments made thereto which need strict compliance. It is recommended highly by Us that, you keep a track of this Privacy Policy from time to time and keep checking the updated date mentioned at the top of this Privacy Policy to keep track. Even otherwise, as Our duty, We will, as far as possible and practicable, We will inform you regarding any changes made hereinwith. If you have any questions and queries regarding this Privacy Policy you may email us at support@executivemovers.com.pk and We shall try our best to satisfy you. If you have legal queries you may email our legal team on support@executivemovers.com.pk.

As a matter of policy of Executive Movers, It is important for you to comprehend how We process and safeguard your personal data that you wish to share with us. By providing your personal data and information to Us with your own free will, either through the Services or any other means which you and the Company deems fit and just, you acknowledge that you have read and understood this Privacy Policy.

In order for Executive Movers to operate better, We collect information related to your identification etc. so that We are in a better position to, but not limited to, distinguish you from other users and other users from you. The personal data and information that is stored by Us will be subject to this Privacy Policy however, any information which you choose to provide and has nothing to do with your identity or association, whether directly or indirectly, shall not be treated as personal data and this Privacy Policy shall not be applicable to that extent.

To provide you an overview of the personal data that we may be collecting varies upon your usage of the Website and the services provided therein. However, just to give you a better understanding we may collect, and you may provide with your own free will, any information that identifies, relates to, describes, or is capable of being associated with users, including but not limited to, users name, signature, identity number issued by the Government of Pakistan, physical characteristics or description, address, telephone number, passport number, driver’s license or, insurance policy number, audio, electronic, visual, thermal, olfactory or any similar information, debit card number, professional or employment related information, internet protocol address, internet or other electronic network activity information which includes, inter alia, browsing history, search history and any information that may include users interaction with an internet website, application, or advertisement (as the case may be), commercial information or any other financial information (as the case may be). It is imperative to state here that any personal information that a user may have which is publicly available or any information that is lawfully made available to the general public from federal, state or local government records shall not be considered as personal information.

Currently we do not have any biometric information but we do plan on introducing the same. Upon doing so, if you choose to use the biometric services, it shall be deemed as personal information and the said Privacy Policy shall be applicable.

Executive Movers, as a matter of policy, believes in providing the right information to their users for their ease of access and usage of the Services. Therefore, the aforementioned personal data that we may collect and which you may provide upon your own free will shall suffice. It is pertinent to mention here that notices will timely be served to our users intimating them regarding Our intention to collect further personal data other than the one’s mentioned hereinabove.

In order to provide you with remarkable Services, it is important to collect and process your personal data for commercial purposes. By agreeing to provide Us with your personal data, you enable Executive Movers to keep on developing the Services to provide excellent services, remove unnecessary delays and glitches if any. By doing so, We have the opportunity to improve the Services and operate it in a manner suitable for the users as well as enabling us to predicting the needs of the users accordingly. This way, We can perform better in providing our users with their desired services. To provide you with diligent customer care services and ensuring monetary transactions being done safely online We are able to do so by users verifying their identity and processing payment with their free will.

We care for our users who choose to use Our Services therefore, another reason for processing your personal data is to keep you updated with any changes that We wish to introduce and communicating with the users through the medium they choose e.g. email or text messages, as the case may be. The personal data that you provide Us with have multiple other benefits which We use which includes but not limited to, taking security measures, preventing any unlawful activities that may take place or are already taking place and if need be, involve law enforcement agencies to protect our users, auditing, technological development or research, repairing errors of any kind, fixing bugs, debugging to identify etc.

We also use your personal data to comply with the applicable laws of the Country, province, etc. and the rules and regulations as well as the standard operating procedures provided by the concerned authorities. The users personal data enables Us to be in a better position to enforce its policies and terms and conditions moreover, protecting the rights and safeguarding Our users, Company and so far as possible any other third parties. Please read Our terms and conditions.

Executive Movers has ensured to comply with the prevailing laws of the land to ensure the protection of our users personal data. We strictly believe in obtaining consent from Our users and in light of the same, if We intend to use your personal data for any other purpose but the ones mentioned within these Privacy Policy, We shall immediately notify Our user and not proceed until and unless We have received the users consent. If consent has not been granted, our intention shall stand rejected which We will honor.

 

Obtaining our users personal data is very important for the reasons mentioned hereinabove and within this Privacy Policy. Therefore, We collect our users data directly from you. Users directly provide their personal data by simply registering themselves either as a customer, driver or both. The personal data is, inter alia, also provided while using the Services and they can do so by updating their information in their registered account. However, this does not mean that Executive Movers does not process data indirectly and your personal data such as your IP address, location and anything ancillary thereto as well as browser type etc. from the devices Our users use may be collected. Furthermore, We may have service providers providing us with the technologies that are unavailable to us or with us, therefore, we may also collect personal data from our service providers in the future, if any.

There are mostly, if not always, legal formalities that need to be complied with for processing personal data. This may include legitimate interests such as, but not limited to, specific performance of the contract i.e. terms and conditions (please read the terms and conditions), conforming with the applicable laws, procedure, rules and regulations, policies, investigation of enforcement agencies, remedies, protection, curbing and detecting fraudulent activities and security risks.

Executive Movers has ensured that the required reasonable measures are undertaken by it before sharing your data with its service providers and any entities that are working with Us as third parties. The personal data is shared with the aforementioned only to ensure the operation of the Services with facilities that may not be available with Us and seeking their service is therefore, compulsory. Furthermore, for the sake of brevity, if the Government enforcement agencies seek your personal data either through an authorized letter or Court Order as the case may be, information may be provided to comply with the law and safeguard the interests of other users and of Executive Movers.

For commercial purposes and operation of the Services, the personal data’s that may be shared to service providers are your names, address, email addresses, IP address, account names of the users, identity cards issued by the government, bank account numbers for processing payments if you choose to pay online, audio, electronic, visual, thermal, olfactory or anything ancillary thereto.

Please note that We use the services of service providers to operate certain activities on the Services, therefore, it is imperative for users to read their terms and conditions along with their privacy policies, if any, to proceed.

When you use our Services, We collect personal information (i.e. information that could be used to contact you directly such as full name, postal address, phone number, credit/debit card information, or email address) (“Personal Information”) and demographic information (i.e. information that you submit, or that we collect, that is not personal information; this may include, but is not limited to, post code, hometown, gender, username, device information, including the type of mobile device you use, a unique device identifier (for example, your device’s IMEI number, the MAC address of the device’s wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting, device location, IP address, SMS data, transaction information, age/birth date, browsing history information, searching history information, and registration history information) (“Demographic Information” and, together with Personal Information, “Personal Data”). We also use GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose.

We may also receive information from other sources and the same may be combined with Personal Data and information we receive from you or collect through Our Services. This may include, but not limited to:

(a)  If you choose to link, create, or log in to your account with a payment provider or social media service (e.g., Facebook or Instagram), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.

(b)  If your employer uses one of our enterprise solutions, we may receive information about you from your employer.

(c)  When you request on demand services, Our drivers may provide Us with a customer rating after providing services to you.

The law as well as equity, provides you with certain rights in relation to the processing of your personal data which can be legally implemented by you. You may do so, or raise any queries, by contacting us on support@executivemovers.com.pk. However, your rights may differ, but in general they may include The right to know whether, and for what purposes, We process your personal data, the right to be informed about the personal data We collect and/or process about you, the right to learn the source of personal data about you We process, the right to access, modify, and correct personal data about you, the right to know with whom Executive Movers has shared your personal data with if We have, for what purposes, and what personal data has been shared (including whether personal data was disclosed to third parties for their own direct marketing purposes), the right to withdraw your consent, where processing of personal data is based on your consent and the right to lodge a complaint with a supervisory authority located in the jurisdiction of the alleged violation of law occurred.

Executive Movers believes in correct information, therefore, if We are informed timely by you regarding any incorrect information of yours on your registered account, We shall respond immediately and take the required measures to correct your personal data. It is imperative to state here that We shall rely on any information provided by you as being up-to-date, correct and complete. You may make your desired corrections on the settings tab after logging in.

You may make these corrections yourself with the options available to you or contact Us on support@executivemovers.com.pk

If any authorized agent submits a consumer request on your behalf, in order to confirm that person or entity’s authority to act on your behalf and verify the authorized agent’s identity, We require an email be sent to info@executivemovers.com.pk along with all the proof that you gave the authorized agent signed permission to submit the request, sufficient information to verify the authorized agent’s identity, depending on the nature of the request and to verify your identity, depending on the nature of the request, We may also require a valid Government Issued ID (not expired), email address, your mother’s name and phone number..

Needless to mentioned, We will not respond with your personal data if your identity or authorized attorney is unverifiable and unidentifiable.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If We determine that the request warrants a fee, We will tell you why we made that decision and provide you with a cost estimate before completing your request.

You may contact Executive Movers on info@executivemovers.com.pk for adding, amending, changing, correcting or opting out, as the case may be, the emails that you may be receiving from Us. Furthermore, you may also do the same by changing your preferences in the settings, however, if the facility is unavailable due to any reason whatsoever, please contact Us on the aforementioned email.

You may give us your permission, limit, or prevent Us from receiving details regarding your location.

You may see our Cookie Notice for further information.

Executive Movers has employed the services of professionals who are experts to provide it’s users unblemished services. To safeguard the interests as well as the personal data of the users, We have encryption in place for personal data where We deem appropriate, backing up of personal data, availability of personal data in case of breach of security and most importantly, testing, assessment and evaluation of the effectiveness of these safeguards. But We do not ensure or assure for that matter, that any breach of security may not occur therefore, We are not guarantors of our efforts to protect your personal data rather, We have ensured all the reasonable steps are taken. Furthermore, it is vital to state here that Internet data transmission is not always secure, and We cannot warrant that information you transmit utilizing the Services is or will be secure.

The personal data will be retained in accordance with the law and where Executive Movers deems appropriate. However, We will erase all the personal data if not required by the law, Court Order, law enforcement agencies, or for protection of the users, third parties or the Company in a period of six months.

By having yourself registered with the Company, you agree that We have the right to transfer your personal data, process and store it to and from New-Zealand in accordance with the data protection laws of the said Country. Executive Movers will take reasonable measures to make sure your personal data stored, processed and transferred securely in accordance with this privacy policy. Your data will be stored with the cloud servers of glancehost.com. By registering yourself with us, you acknowledge that you have understood this privacy policy.

Executive Movers has the sole discretion and reserves the right to amend, modify, alter and update this Privacy Policy at any time and such changes shall be reflected from the date mentioned at the top of this Privacy Policy. You are expected to keep track. Furthermore, We will use all the reasonable means and efforts to inform you about any changes that may or have taken place. If you continue to use the Services and the services on it after being notified, it shall be considered as an acknowledgement of consent given to the revised/amended Privacy Policy.

This Privacy Policy is subject to the Terms and Conditions. It shall not apply to any information collected by third parties services, applications or advertisements associated with, or websites linked. The Company is not responsible for any information collected by the service providers on the Services or any third party services etc.

If you have any questions or concerns about this Privacy Notice and/or how We process personal data, please contact Us at info@executivemovers.com.pk.